The purpose of a grievance program is to provide a prompt and fair resolution of complaint when the normal student-teacher or other professional relationship fails. Graduate students who are unable to resolve their complaint should first consult with the Departmental Graduate Coordinator. The Coordinator will attempt to mediate the problem on an informal basis. If the Graduate Coordinator is unsuccessful, the student may appeal to the Department Head. The Head may also attempt to resolve the problem on an informal basis. Failing resolution, the Department Head will refer the grievance to the elected departmental Advisory Committee for a formal hearing. Should any member of the committee be a party to the grievance in question the Head shall then replace that committee member with another member of the faculty. The Advisory Committee shall request that the student provide the committee a written statement detailing the nature of and circumstances surrounding the grievance. If the grievance pertains to the actions of a single faculty member (grades, assignment, etc.) the committee will inform the faculty member that a grievance has been filed and of the nature of the grievance. Should the grievance be directed against a faculty committee the chair of said committee shall then be asked to represent in similar fashion that committee. The faculty member or committee chair may then submit a written response or position statement to the committee. After reviewing the written statements of each party the Advisory Committee may request a meeting with each. Nevertheless, should either party declare a desire to meet with the committee, both parties shall be asked to do so. After hearing all pertinent input from each party the Advisory Committee will deliberate and report its findings and recommendation to both parties in writing. All grievances must be acted upon as expeditiously as possible.